Tech Support

All Inclusive Servicing

Our aim at Carvetii has always been to help our customers produce the best possible coffee. That is why we have introduced our All-Inclusive Servicing Package.
A simple approach to ensure all your coffee making equipment is kept in the best possible working order.

Here's whats included:

Front End Service

The cornerstone of any servicing which ensures that your espresso machine functions properly day in, day out.

Boiler Service & Inspection

We will service your coffee boiler and undertake a Statutory Boiler Inspection

A Water Filter

It is important to replace your water filter on an annual basis. This prevents bacterial build upon on the resin and ensures adequate protection for your machine.

A Grinder Service

Arguably your coffee grinder is more important than your espresso machine so we'll make sure it gets an annual service

Callouts Included

We won't charge you for callouts, time spent on site fixing your machine or travel

PLUS for our coffee buying customers

FREE Grinder Burrs

We will replace your grinder burrs as recommended by the manufacturer

Basket Upgrade

We will upgrade your coffee baskets to either IMS or VST depending on your machine

Failed Parts Cover

We will cover the cost of failed parts up to the value of £200 per year

FAQs

Our package costs just £190 per quarter excluding VAT, payable in advance by direct debit

You don't have to buy our coffee to benefit from this package, although we do offer additional benefits to those who use our product

Our all-inclusive package is subject to a minimum 12 month contract

Our all-inclusive package does not include calls/work carried out due to operator error, misuse, abuse or failure to operate/clean the equipment in accordance with the manufacturer’s operating instructions or any problems related to scale, or calls due to problems with onsite service provision (electric, water, etc)

We will aim to respond to and resolve all calls which involve total machine failure within 24 working hours (Mon-Fri 8am – 6pm)

Priority will be given to machines that produce no drinks.

We will aim to respond to and resolve all other calls within 72 normal working hours (Mon-Fri 8am – 6pm)

Get in Touch

If you need to let us know about a machine issue, or would like to book a service, please use the form below or contact us via email info@carvetiicoffee.co.uk or by phone 017687 76979